Restore Roof 2 Floor Privacy Policy

PRIVACY POLICY

Restore Roof 2 Floor
Effective Date: July 1, 2025
Last Updated: September 20, 2025

1. Overview

Restore Roof 2 Floor ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, messaging services (including SMS and MMS), chat platforms, and related services.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

- Name

- Email address

- Phone number

- Mailing address (if provided)

- Information submitted through contact forms

- SMS opt-in consent details

B. Messaging & Communication Data

- Phone number used for SMS communication

- Message history and interaction data

- Opt-in and opt-out records

C. Log & Usage Data

When you visit our website, we may automatically collect:

- IP address

- Browser type and version

- Pages visited

- Date and time of visit

- Referring URLs

- Time spent on pages

- Diagnostic and error data

D. Device Information

- Device type

- Operating system

- Unique device identifiers

- Approximate geographic location (based on IP)

3. How We Use Your Information

We use collected information to:

- Provide and manage our services

- Deliver SMS notifications and updates (if opted in)

- Respond to inquiries and customer support requests

- Improve website functionality and performance

- Monitor compliance with legal and regulatory requirements

- Protect against fraud or misuse

We only send marketing or promotional messages if you have explicitly consented.

4. SMS Messaging Terms

Program Description

By opting into SMS communications, you agree to receive automated text messages from Restore Roof 2 Floor related to updates, reminders, promotions, and service-related notifications. Message frequency varies.

Consent

By providing your phone number and opting in, you consent to receive text messages at the number provided.

Opt-Out

You may cancel SMS services at any time by replying STOP to any message. You will receive confirmation and no further messages will be sent.

Help

Reply HELP for assistance or contact us at:
Email: [email protected]
Phone: (951) 223-1319

Rejoining

To rejoin, sign up again or reply START.

Message & Data Rates

Message and data rates may apply depending on your wireless carrier.

Carrier Liability

Wireless carriers are not responsible for delayed or undelivered messages.

Information Sharing & Disclosure

We do not sell, rent, trade, or share your personal information or mobile data with third parties for marketing or promotional purposes.

Specifically:

- No mobile information will be shared with third parties or affiliates for marketing.

- SMS opt-in data and consent will never be shared with third parties.

- We may share information only with trusted service providers necessary to operate our services, including:

- GoHighLevel (CRM and marketing automation)

- Google Analytics (website analytics)

These providers may access information only to perform services on our behalf and must comply with applicable privacy laws.

Perfect — that’s the only missing item.

Below is a Twilio-compliant Cookie & Tracking Practices section you can paste directly into your Privacy Policy. This is written specifically to satisfy carrier review requirements.

Add this as a new section in your Privacy Policy:

Cookie & Tracking Technologies

1. Use of Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our website.

Cookies are small data files stored on your device that help us enhance functionality and performance.

We use cookies for:

- Website functionality and performance

- Analytics and traffic measurement

- Remembering user preferences

- Improving marketing effectiveness

2. Analytics & Tracking Tools

We may use third-party services such as:

- Google Analytics – to collect anonymized usage data and measure website performance

- CRM and marketing automation tool GoHighLevel – to track form submissions and service interactions

These services may use cookies, tracking pixels, and similar technologies to collect information such as:

- IP address

- Browser type

- Device information

- Pages visited

- Time spent on pages

- Referral sources

This data helps us improve our website and services.

3. Advertising & Remarketing (If Applicable)

We may use tracking technologies, including pixels or tags, to measure the effectiveness of advertising campaigns and to provide relevant marketing communications.

These technologies do not collect SMS opt-in data or mobile consent information for third-party marketing purposes.

4. Your Cookie Choices

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

You may also opt out of Google Analytics tracking by visiting:
https://tools.google.com/dlpage/gaoptout

5. Do Not Track Signals

Our website does not currently respond to “Do Not Track” browser signals due to the lack of a uniform industry standard.

6. Data Security

We implement commercially reasonable security measures to protect your information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or wireless networks is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. International Data Transfers

Information may be processed and stored in the United States, including California, or other locations where our service providers operate.

9. Your Privacy Rights

Depending on your location (including California under CCPA/CPRA), you may have the right to:

- Access your personal information

- Request correction

- Request deletion

- Withdraw consent to messaging

- Limit certain data processing

To exercise your rights, contact us at:
[email protected]

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Information

Restore Roof 2 Floor
29550 Boyton Ln
Menifee, CA 92586
Email: [email protected]
Phone: (951) 223-1319